OFFICE POLICIES

​

Our goal is to provide and maintain a good physician-patient relationship. Letting you know in advance of our office and financial policy allows for a good flow of communication and enables us to achieve our goal. Please read each section carefully; your clear understanding of the policies is important to our professional relationship. If you have any questions, do not hesitate to ask a member of our staff.

 

   If you do not bring your insurance card and copay you will be asked to reschedule your appointment.

​

PAYMENTS

All charges are strictly your responsibility from THE DATE SERVICES ARE RENDERED. We file insurance claims as a courtesy for our patients.

​

Effective January 01, 2023, we will no longer be accepting HealthyBlue or UnitedHealthcare Community Plan.

As of September 19, 2022, we are no longer accepting New Patients with HealthyBlue or UnitedHealthcare Community Plan.

We will continue to be in-network with AmeriHealth Caritas, Carolina Complete, and WellCare.

For more information or to change your plan, go to https://ncmedicaidplans.gov/enroll.

​

VACCINATION POLICY

Kids First Pediatrics provides a safe and healthy environment for ALL children. We follow the vaccine schedule recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC) for all patients. For the safety of our patients, we do not treat patients not following the vaccination schedule.

​

CANCELATIONS – MISSED APPOINTMENTS

If you are unable to make it to your scheduled visit, please notify our office within 24 hours of your child’s appointment. If you miss 3 appointments within a year, we reserve the right to discharge you from the practice. A charge of $25.00 will be applied toward each additional missed or “no-show” appointment.

​

FORMS

There is no charge for a form given at the time of your child’s appointment. A 48 hour notice, during regular business hours, is required for all forms. Should you lose your form(s), there will be a $5.00 charge per form to replace them. Family and Medical Leave Acts require a $20.00 payment when the forms are dropped off and a 3-day turnaround time for the form.

​

PRESCRIPTION REFILLS

All prescription refills should be requested through your pharmacy. The pharmacy will send a request for refill to the practice electronically for doctor review. If there is an issue with the pharmacy’s request, refills can be requested through Patient Portal or the Healow app. A 48 hour notice during regular business hours is required for all medication refills.

​

REFERRALS – TRANSFERS

Advance notice is needed for all non-emergent referrals, typically 3 to 5 business days. Remember, we must approve referrals before they are issued. If you transfer to another physician, a 48 hour notice is required to provide a copy of your immunization record and medical summary for your new physician. This will be provided free of charge. We provide records of your child for visits rendered here at Kids First Pediatrics only. For any previous records, you must request them directly from your previous doctor(s).