Telehealth At Kids First Pediatrics
Book Today, Be Seen Today!
Kids First Pediatrics of Raleigh and Clayton is pleased to announce that we have telehealth available for our patients. During COVID-19, your child’s health needs do not stop.
We are here to serve you and your children with a variety of telehealth appointments. Give us a call today to see if we can meet your child’s medical needs from the comfort of your home 919-250-3478.
Telehealth visits are a safe and secure way for your children to connect remotely with their provider via video & audio connection on either a smartphone or computer.
Here is how it works:
There are three ways to join a TeleVisit. For options 1 and 3, you will need to know your Patient Portal username and password. If you do not have this information, you are able to reset it here, by clicking login to your account ‘Using a Mobile Phone’. For more information on resetting your patient portal login via Mobile Phone. You may also ask your scheduler to reset it when setting up your appointment.
Download the free ‘healow’ app from the app store and use our Kids First Pediatrics office code ‘ HHHGAA ’. This option delivers the best patient experience with the least amount of technical issues. ( Instructions on how to download the healow app)
Login and set your own 4-digit code for future use
Your appointment will appear on the app.
Login at least 5 minutes prior to your appointment (but not more than 30).
Click on the text or email link you receive from our office. No login required. You should receive an email when the appointment is scheduled and a reminder email 15 minutes before the appointment. If we have a cell phone number on file for you, you will receive a text with a link to join from your Android or Apple Smartphone, 15 minutes before the appointment.
Login to your Kids First Pediatrics Patient Portal and join the TeleVisit through your appointment notification. You will need your username and password to login to your patient portal account.
On the Day of Your Visit
You may receive a call in advance of your appointment from our nursing staff to make sure you are set up for your visit and to collect additional information for your physician or nurse practitioner.
“Arrive early” by logging into the healow app or by clicking on the link within the email reminder or text message sent by our office. Please login at least 5 minutes early, but no more than 30.
Once logged in, answer the questions and enter your childs height and weight if known.
If you are connecting from a computer, click ‘Proceed” to check your computers speed and its ability to support a TeleVisit.
You/your child will be placed in your provider’s online waitlist and they will be notified that you are ready. There may be a short delay as your provider concludes their visit with another patient.